Outcome Type: Skill

Description:
At the end of the module/unit the learner will have acquired the following skills: a) Practice proper cleaning techniques under supervision, refining skills in using equipment and applying cleaning solutions effectively. b) Demonstrate proficiency in following cleaning protocols through practical assessments, ensuring thoroughness and attention to detail. c) Show ability in prioritising tasks based on urgency. d) Operate cleaning equipment safely and efficiently, demonstrating proper techniques for handling and maneuvering machines. e) Administer by assembling cleaning equipment and supplies, ensuring readiness for various cleaning tasks. f) Use cleaning chemicals and solutions according to manufacturer instructions, measuring and diluting products accurately. g) Practice using cleaning checklists for different areas within a facility, ensuring comprehensive coverage and consistency in cleaning practices. h) Demonstrate ability to implement basic hand hygiene, fostering a culture of cleanliness and safety.. i) Apply knowledge of occupational hazards to identify risks in cleaning and housekeeping environments. j) Practice safe manual handling techniques to minimise the risk of musculoskeletal injuries during cleaning tasks. k) Demonstrate proper use of personal protective equipment (PPE), including gloves and masks, to protect against occupational hazards relating to cleaning and housekeeping. l) Show proficiency in operating and maintaining cleaning equipment and machinery, ensuring safe and efficient performance. m) Practice safe storage of cleaning chemicals adhering to safety regulations and guidelines. n) Practice reporting health and safety risks to supervisor / manager / OHS appointed person. o) Apply customer service principles and data protection regulations to real-world scenarios encountered in cleaning and janitorial services, demonstrating adaptability and problem-solving skills. p) Practice effective communication techniques when interacting with clients and colleagues, ensuring clarity, professionalism, and empathy in all interactions. q) Demonstrate proficiency in handling customer inquiries, complaints, and service requests, showcasing the ability to address issues promptly and satisfactorily. r) Apply English language skills in real-life industry related scenarios, effectively communicating with colleagues and supervisors to ensure task completion. s) Practice English conversation and dialogue exchanges relevant to industry related duties, refining pronunciation and fluency in workplace communication. t) Demonstrate comprehension of basic English vocabulary and terminology used in the industry through oral exercises. u) Show the ability to formulate clear and concise messages in English when conveying instructions, requests, or reporting issues in the workplace. v) Construct short written message and email in English to report issues, and other workplace communications accurately and professionally. w) Apply hygiene principles to cleaning procedures for different office layouts and environments. x) Practice various cleaning techniques and methods on different surfaces commonly found in office settings, ensuring thoroughness and efficiency. y) Demonstrate proficiency in operating and maintaining cleaning equipment and machinery, ensuring safe and effective use. z) Show competence in working in line with cleaning schedules and routines. aa) Operate waste management systems effectively, including sorting, recycling, and proper disposal of office waste. bb) Use cleaning products and solutions safely and effectively, following manufacturer instructions and safety guidelines. cc) Practice using cleaning checklists and inspection procedures to monitor cleaning performance and ensure quality standards are met.

Outcome Type: Knowledge

Description:
At the end of the module/unit the learner will have been exposed to the following: a) Describe General Work Environment of different types of work environments and their unique cleaning requirements. b) Identify the key elements of effective cleaning protocols and describe their significance in maintaining cleanliness standards. c) Match specific cleaning methods with appropriate cleaning tasks based on surface materials and types of contaminants. d) Define the purpose and function of Material Safety Data Sheets (MSDS) and explain how they aid in safe handling of cleaning chemicals. e) Recall safety precautions and best practices for handling and storing cleaning chemicals to prevent accidents and injuries. f) Specify, state and sequence the steps for proper handwashing and demonstrate correct hand hygiene techniques according to established guidelines. g) Identify common occupational hazards present in cleaning and housekeeping tasks, including slips, trips, falls, and exposure to hazardous chemicals. h) Describe the proper procedures for safe manual handling, including lifting, carrying, and moving objects to prevent musculoskeletal injuries. i) List examples of personal protective equipment (PPE) used in cleaning and housekeeping operations, specifying their intended purposes and appropriate usage. j) Define the right approach to handle heavy loads so as to reduce the risk of workplace injuries associated with manual handling tasks. k) Define safety protocols for handling cleaning chemicals, emphasising proper storage, mixing, dilution, and disposal procedures. l) Specify potential health hazards associated with exposure to cleaning chemicals and identify measures to mitigate risks effectively. m) Identify potential data protection risks and vulnerabilities in cleaning and janitorial operations, such as unauthorised access to confidential information or improper disposal of sensitive data. n) Describe the key principles and objectives of data protection regulations, including the General Data Protection Regulation (GDPR) and relevant privacy laws, as they apply to cleaning and janitorial services. o) List examples of personal data and confidential commonly encountered in cleaning and janitorial tasks, such as client contact information, access code etc p) Name common types of customer complaints in the cleaning industry, such as dissatisfaction with cleanliness standards, damage to property, or issues with communication. q) Define the term “confidentiality” and explain its importance in maintaining trust and integrity. r) Identify common industry specific items and tools by their English names, enhancing vocabulary comprehension in the workplace. s) Recall and recite basic English phrases and expressions used in daily routines, such as greeting guests or communicating with co-workers. t) List industry-specific safety precautions and procedures in English, ensuring understanding and adherence to workplace protocols. u) Match English words with their corresponding images or symbols depicting industry specific concepts, reinforcing vocabulary acquisition. v) Define key English terms related to products and equipment used in the industry, clarifying their usage and purpose in the workplace. w) Label supplies and equipment with their English names, facilitating English language immersion in the workplace environment. x) Identify common sources of office contamination and describe their impact on workplace hygiene. y) Describe the proper procedures for cleaning and disinfecting different types of office furniture and equipment. z) List the key components of an effective office cleaning checklist, including daily, weekly, and monthly tasks. aa) Match specific cleaning products with the surfaces they are intended to clean, considering compatibility and effectiveness. bb) Label hazardous materials commonly found in office settings and explain the proper handling and disposal procedures. cc) Recall health and safety issues one needs to be aware of when working in an office environment. dd) Sequence the steps involved in conducting a thorough office cleaning session, from prepping supplies to post-cleaning inspections. ee) Describe how to properly clean and sanitise office restrooms.

Outcome Type: Competence

Description:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to: a) Collaborate in ensuring compliance with established cleaning standards and protocols in diverse settings b) Collaborate in ensuring proficiency in maintaining cleanliness and safety. c) Be responsible for ensuring that all own tasks are carried out efficiently and effectively. d) Adapt best practices to manage the use of cleaning equipment and chemicals, ensuring proper usage and storage to maintain a safe working environment. e) Comply with the organisation’s commitment to maintaining high standards of cleanliness. f) Collaborate in the creation of a culture of continuous improvement in housekeeping practices. g) Collaborate in ensuring compliance with occupational health and safety regulations, demonstrating an understanding of the duties and responsibilities associated with cleaning and housekeeping activities. h) Adopt responsibility for monitoring surrounding workplace practices to ensure adherence to safety protocols, identifying and reporting potential hazards proactively. i) Collaborate in carrying out tasks related to manual handling, equipment handling, and chemical handling with precision and care, minimising the risk of accidents or injuries in the workplace. j) Collaborate with supervisors / manager to implement company safety procedures and protocols, fostering a culture of safety awareness and continuous improvement. k) Comply with use of personal protective equipment (PPE) and ensure its proper utilisation. l) Adapt best practices in ensuring compliance with data protection regulations and privacy principles, taking responsibility for handling confidential information securely and ethically. m) Incorporate responsibility for representing oneself with professionalism and integrity, fostering positive relationships with clients through excellent customer service. n) Collaborate in ensuring proper reporting to company of customer inquiries, complaints, and service requests, ensuring efficiency and empathy when listening to service users. o) Adopt best practiced to comply with basic English language usage in cleaning and housekeeping tasks, demonstrating the ability to communicate effectively with colleagues and supervisors. p) Adopt best practices to carry out tasks related to understanding and using basic English vocabulary and terminology in cleaning and housekeeping settings, facilitating smooth communication and workflow. q) Adopt best practiced to communicating confidently and professionally in English, especially verbally, when interacting with co-workers, supervisors, clients, or other stakeholders. r) Collaborating in ensuring adherence to hygiene protocols and standards in office environments, promoting a clean and safe workspace for all occupants. s) Adopt and implement effective cleaning methods and techniques to maintain cleanliness and orderliness throughout the office premises. t) Carry out tasks related to waste management, including sorting, recycling, and proper disposal, in accordance with environmental regulations and office policies. u) Collaborate with office management and cleaning supervisor to implement cleaning schedules that minimise disruption to daily operations. v) Comply to cleaning standards and procedures on an ongoing basis, including rechecking work done to ensure effective cleaning.

Entry Requirements Specify what requirements the students should have before joining this programme (including qualifications/ language and/or digital competences). EQF Level 2 or Equivalent qualification in English. In case of no formal qualification in English, Students will be assessed using an online tool to establish their CEFR level. A minimum Level of A2 is needed. Test: https://www.europa-school.co.uk/language-level-test/

Provision: Presential
ECTS Points: 5
Subject Areas: 10 – Services
Operational Start Date: 10/07/2024
Comments: This is offered as an Exit award related to the programme entitled: Award in Professional Cleaning Services

Name: European Vocational Academy (EVA)
Website: https://www.europeanvocationalacademy.com/

Name: European Vocational Academy (EVA)
License: 2023-24
Website: https://www.europeanvocationalacademy.com/

Address: EVA / SALTWAVE LTD
KW14, Corradino Industrial Park
Paola PLA 3000, Malta

Brochure – Award in Professional Cleaning Services in Office Environment